Privacy policy

PRIVACY POLICY
Last updated: January 6, 2026

Furvela operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Furvela is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed.

PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean any information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:
- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit/debit card numbers, payment card details, transaction details, payment method, and payment confirmation.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including how and when you interact with or browse the Services.

SOURCES OF PERSONAL INFORMATION
We may collect personal information directly from you; automatically through the Services (including cookies and similar technologies); from service providers; and from partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION
- Providing, personalizing, and improving the Services: to process payments, manage orders, remember preferences, send account-related notifications, handle purchases, returns and exchanges, arrange shipping, enable reviews, and provide a personalized shopping experience.
- Marketing and advertising: to send promotional communications and display relevant ads.
- Security and fraud prevention: to authenticate accounts, ensure secure checkout, and detect and prevent fraud.
- Communications with you: to provide customer support and respond to inquiries.
- Legal purposes: to comply with legal obligations and enforce our terms and policies.

HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information with Shopify, service providers and vendors who perform services on our behalf (such as payment processing, analytics, customer support, hosting, and shipping); with marketing and advertising partners; when you request or consent; with affiliates within our corporate group; in connection with a business transaction; and to comply with legal obligations or protect rights, safety, and security.

RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in other countries. For more information, see Shopify's Consumer Privacy Policy: https://privacy.shopify.com/en

THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those third parties.

CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from minors. We do not knowingly sell or share personal information of individuals under 16 years of age.

SECURITY AND RETENTION
No security system is perfect; we cannot guarantee absolute security. We retain personal information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

YOUR RIGHTS AND CHOICES
Depending on your location, you may have the right to access, delete, correct, and port your data, opt out of sale or sharing for targeted advertising, and manage communication preferences (unsubscribe from marketing emails). We do not discriminate against you for exercising your rights.

INTERNATIONAL TRANSFERS
We may transfer, store, and process personal information outside your country of residence, using approved transfer mechanisms such as Standard Contractual Clauses where required.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last updated" date.

CONTACT
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: contacto@furvela.com